Notice of Privacy Practices

Nova Pharmacy
Effective Date: August 1st, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Your Information. Your Rights. Our Responsibilities.

At Nova Pharmacy, protecting your health information is an important part of taking care of you.

This Notice describes how Nova Pharmacy may use and disclose your Protected Health Information (“PHI”), the rights you have regarding your information, and our responsibilities under the Health Insurance Portability and Accountability Act (“HIPAA”), applicable Florida law, and other applicable privacy laws.

Your Rights

You have certain rights regarding your health information.

Get a Copy of Your Health Information

You may ask to see or obtain an electronic or paper copy of health information we maintain about you.

We will provide access or copies within the time required by applicable law. We may charge a reasonable, cost-based fee when permitted by law.

Ask Us to Correct Your Information

If you believe health information we maintain about you is incorrect or incomplete, you may ask us to correct it.

We may deny a request under certain circumstances. If we do, we will explain the reason as required by law.

Request Confidential Communications

You may ask us to contact you in a specific way—for example, at a particular telephone number—or to send communications to a different address.

We will accommodate reasonable requests as required by law.

Ask Us to Limit What We Use or Share

You may ask us not to use or disclose certain health information for treatment, payment, or health care operations.

We are generally not required to agree to every request.

However, if you pay for a health care item or service in full out of pocket, you may ask us not to disclose information about that item or service to your health plan for payment or health care operations. We will honor that request unless disclosure is required by law.

Get a List of Certain Disclosures

You may request an accounting of certain disclosures of your health information made during the six years before your request.

The accounting generally does not include disclosures made for treatment, payment, health care operations, and certain other disclosures excluded by law.

We will provide one accounting during a 12-month period without charge. We may charge a reasonable, cost-based fee for additional requests during the same period after notifying you of the cost.

Get a Copy of This Notice

You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.

Choose Someone to Act for You

If another person is legally authorized to act on your behalf, such as a legal guardian or a person holding an appropriate medical power of attorney, that person may exercise your rights regarding your health information.

We may verify that person's authority before taking action.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Nova Pharmacy using the contact information at the end of this Notice.

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Nova Pharmacy will not retaliate against you for filing a complaint or exercising your privacy rights.

Your Choices

For certain health information, you may tell us your preferences regarding what information we share.

For example, you may have choices regarding whether we:

Share information with family members, friends, caregivers, or others involved in your care or payment for your care
Share information in connection with disaster-relief activities
Contact you for certain marketing or fundraising purposes

If you are unable to tell us your preference—for example, during an emergency—we may disclose information when permitted by law and when we determine that doing so is in your best interest.

We will obtain your written authorization whenever HIPAA, Florida law, or other applicable law requires it.

How We Typically Use or Share Your Health Information

HIPAA allows Nova Pharmacy to use or disclose health information for certain purposes without obtaining a separate authorization from you.

Treatment

We may use and share your health information with physicians, pharmacists, hospitals, other pharmacies, and other health care professionals involved in your treatment when permitted by applicable law.

Example: We may communicate with your prescriber regarding a refill authorization, prescription clarification, potential drug interaction, medication concern, or coordination of your therapy.

Payment

We may use and disclose your health information as permitted by law to obtain payment for medications and pharmacy services.

Example: We may submit necessary prescription and insurance information to your health plan or pharmacy benefit manager to determine coverage, process a claim, or obtain payment.

Health Care Operations

We may use and disclose your health information as permitted by law to operate Nova Pharmacy, maintain quality and safety, comply with regulatory requirements, and improve the services we provide.

Example: We may review prescription information as part of quality assurance, compliance, auditing, medication-safety, or pharmacy-management activities.

Florida Pharmacy Record Confidentiality

In addition to federal HIPAA protections, Florida law provides confidentiality protections for pharmacy and patient records.

Records maintained by Nova Pharmacy relating to the filling of prescriptions and dispensing of medications will be disclosed only as permitted or required by applicable Florida and federal law.

Florida law generally restricts disclosure of pharmacy prescription records to the patient, the patient's legal representative, authorized governmental entities, and other persons or entities when disclosure is specifically authorized or permitted by law. In circumstances where written patient authorization is required, Nova Pharmacy will obtain that authorization before disclosing the information.

Florida law also provides additional confidentiality protections concerning patient information and restricts certain uses of patient information for solicitation or marketing without specific written authorization.

When Florida law provides greater privacy protection than federal law, Nova Pharmacy will follow the more protective applicable requirement.

Other Uses and Disclosures Permitted or Required by Law

We may use or disclose health information without your written authorization when permitted or required by applicable law, including for purposes such as:

Public health and safety activities
Reporting adverse drug reactions or product problems
Health oversight and regulatory activities
Certain law-enforcement or governmental requests
Workers' compensation matters
Judicial or administrative proceedings when legally authorized
Preventing or reducing a serious threat to health or safety
Reporting suspected abuse, neglect, or exploitation when required or permitted by law
Medical examiner, coroner, or funeral director activities when applicable
Prescription drug monitoring and other legally required reporting
Other purposes permitted or required by federal or Florida law

Where a disclosure requires patient authorization, court process, notice to the patient, or another legal prerequisite, Nova Pharmacy will comply with the applicable requirement.

Substance Use Disorder Records

Certain substance use disorder (“SUD”) patient records may receive additional confidentiality protection under 42 CFR Part 2.

If Nova Pharmacy creates or maintains records subject to Part 2, those records will be used and disclosed only as permitted by applicable law.

Part 2 records generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against a patient based on those records without the patient's written consent or an appropriate court order and subpoena when required by law.

Marketing and Sale of Information

Nova Pharmacy will obtain authorization before using or disclosing your Protected Health Information for purposes requiring authorization under applicable law.

Nova Pharmacy does not sell your Protected Health Information.

Florida law also restricts the use of certain patient information for solicitation or marketing without specific written authorization.

Our Responsibilities

Nova Pharmacy is required by law to maintain the privacy and security of your Protected Health Information.

We are required to:

Protect the privacy and security of your PHI
Follow the duties and privacy practices described in the Notice currently in effect
Provide you with a copy of this Notice
Notify you as required by law if a breach occurs that may have compromised the privacy or security of your information
Honor the privacy rights provided to you by applicable law

We will not use or disclose your information other than as described in this Notice unless you authorize us in writing or the use or disclosure is otherwise permitted or required by law.

If you provide written authorization, you may revoke that authorization in writing as permitted by law.

Security and Breach Notification

Nova Pharmacy maintains administrative, technical, and physical safeguards designed to protect the confidentiality and security of health information.

If a breach occurs, Nova Pharmacy will provide notifications required by applicable federal and Florida law.

Changes to This Notice

Nova Pharmacy may change the terms of this Notice and our privacy practices.

Changes may apply to health information we already maintain as well as information we receive in the future.

If we make a material change, the updated Notice will be made available at Nova Pharmacy and on our website.

Questions, Privacy Requests, or Complaints

If you have questions about this Notice, would like to exercise one of your privacy rights, or wish to file a privacy complaint, please contact:

Nova Pharmacy
Privacy Officer

6738 West Sunrise Blvd., Suite 100
Plantation, FL 33313

Phone: 754-206-2907
Fax: 754-206-2914
Email: Nova Pharmacy